What is Visitor Point Print?
Visitor Point have partnered with Touchprint Wellington to deliver your Visitor Point Brochures, Booklets and more, nationwide – with more products to come!
Register to create your own account, browse the product range and upload your artwork to place orders quickly and efficiently.
For more information and tips, please view the resources below.
What is your address and location?
Our offices and factory hub are located at 21 Jamaica Drive, Grenada North, Wellington.
What are your opening times?
Our offices are open: Monday to Friday from 8.30am to 5.00pm.
Which holidays are you closed for?
Our offices and factory are closed on NZ and Wellington public holidays and these days do not count as ‘working days’.
Passwords & Log-ins
How do I get started ordering?
Register at printwithvisitorpoint.co.nz by clicking Register in the upper right corner of the window. Once you have input your company details, you will be sent an email with your username and password. Save this for future use.
What if I already have a login?
If you have already registered on the portal, click Sign-in in the upper right corner of the window. Enter your username and password, then click Sign-in securely, you will be directed to your Dashboard.
My login details do not work
Click Forgotten your username or password? under the sign-in button. Enter the email address you used when you registered. Click Send new password. The system will change your password and send you an email with these details.
If you do not receive this email, you have either entered an email address that is not tied to your account or your account has been made defunct. Please contact the Touchprint team.
If you have entered an incorrect username or password 3 times or more, your user account will lock you out. To reset, Please contact the Touchprint team.
How do I change my password or username?
You can change your password by going to Your Settings on the Dashboard. If you can’t see that area, click My Account in the upper right corner of the window to navigate to the Dashboard, then Your Settings.
Once in there click the Contacts tab and select your name from the list of contacts. You may only have the one, you may have several, either way, click on the name you wish to edit.
Under the Contact Details tab, scroll to the bottom where you will see both a Username and a Password field.
To automatically generate a new password
First, confirm the email address listed for this contact is correct. Click the paper aeroplane icon to the right of the Password field to email a system-generated password.
To choose the password or update the Username
Click into either field to activate a pop-up. Type new details in and then click on a white space area outside the fields; this refreshes the details. If you’d like the information emailed to you, click Save & email customer. If you do not, uncheck the box Email new sign-in details to customer, then click Save, don’t email.
I’ve been locked out of the system. Can I unlock myself?
No, you will need to contact the Touchprint team.
Can I add my colleague as a user on my account so they can order too?
Yes! Go to Your Settings on the Dashboard. If you can’t see that area, click My Account in the upper right corner of the window to navigate to the Dashboard, then Your Settings.
Once in there, click the Contacts tab, then + Add Contact. Fill in the new user's name, email address and contact number (optional), then click Add Contact. This will activate more information you might like to fill in, but that is not compulsory.
Scroll to the bottom, where you will see both a Username and a Password field. Click the paper aeroplane icon to the right of the Password field to email a system-generated password.
Tip: if an email address is used for the Username, and it is ever updated, make sure you also change the contact's email address as well. System comms will always go to that address, not the username.
Placing orders
How to I place an order?
We've created a 'how to' page with video and downloadable PDF that will take you through placing an order, step-by-step - click to go there now!
How do I find products?
We have put links to our product range all over the ordering portal. In the top Menu, the bottom Footer, buttons on the homepage, buttons on the Dashboard etc. So there are several places you could be directed from – they will all lead you to a matrix where you can choose your stocks, size or quantity.
Just make your selections and add them to your cart.
How should I supply my file?
We require a Print Ready PDF, which can be uploaded when you place your order. Please ensure you have at least 1.5mm bleed around all edges, 3mm is preferable.
Do you have any templates I can use?
Yes! We’re loaded templates under each product that you can download and use when setting up your file. You can find these by going into the product you are ordering, scroll about halfway down the page and you’ll find 3 side-by-side tabs: Product Summary / Downloads / Product Specification. Choose Downloads.
There you will see Zip files with InDesign and PDF templates inside. Alternatively, here is a folder with all of the templates we have for Visitor Point products.
Can you help me with Design?
Yes absolutely! Please contact the Touchprint team – and someone will be in touch soon.
I can’t find what I’m looking for on your website – can you produce it for me?
Yes! 100%. This website only has a few popular products on it, with more in the works. If you'd like to order something bespoke, Please contact the Touchprint team.
What happens after I place an order?
We’ll automatically check your file and let you know if it has NOT passed our pre-flighting. If changes are required, you will have the choice to make changes and resupply or let us fix it at a small cost. If your file has passed, and you have not requested any additional proofs, it will automatically begin production, and you can check your account for updates.
In the Basket
How do I upload Artwork?
There are two places you can upload artwork into your order. One is in the Basket - click Upload artwork files (left side, under product image). The other is on the Confirm and pay page.
Once you are in the artwork upload area, drag and drop your PDF or click choose files to locate the file within your system. When the PDF is fully uploaded, there will be a green status saying Upload completed.
Will I get a proof?
Yes. The system will show you an online proof. After you have uploaded your file, click View proofs. An online visual proof of each page will appear. This can take a few minutes if your file is quite large.
The visualiser shows a Red border, this is where your artwork will be trimmed. The Blue zone is what we also call a Quiet Zone. We recommend you keep text and logos out of this zone as there can sometimes be slight movement when trimming. Any images or colours that you want to bleed right to the edge of the page however, can definitely be within this zone.
Underneath each image are some buttons you can toggle to help you proof. Most important, click Hide Guideline under each page. This temporarily hides both the Red and Blue areas showing what artwork is sitting under these guides. Click Show guideline to activate these again.
Pay close attention to the edges, has your artwork gone to the edge of the page or is there a white border?
Click Approve for Print. This is you signing off on the artwork for print. We won’t be in contact about your file unless an issue arises, so please double-check all details are correct, even if you have viewed a previous version.
Delivery
When will I get my order?
Orders will accumulate over a month, with production starting on the first day of the following month and dispatched by the end of the first week and delivered directly to Visitor Point for distribution. It’s that easy! Please Note: You may see specific delivery dates on the portal; please ignore these. That is automatically an auto-generated estimate and does not take into account our above delivery policy.
How do I change the delivery address after I’ve placed the order?
If you need to change the address you want your order delivered to, we can usually do this at any time while your order is ‘in progress’. After your order is complete, it’s too late to change. If you have an ‘order in progress’ which you’d like to change, Please contact the Touchprint team.
Can I deliver to a different delivery address?
Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.
How much is delivery to…?
We charge delivery based on the total weight of your order. You can get a quick estimate by adding an item to your basket.
How is my order shipped?
Your order will be delivered by our preferred partners Post Haste. They deliver overnight to all major cities and towns. Please allow an extra few days for rural deliveries.
Where do you deliver to?
We can deliver to anywhere in NZ. If you need a delivery further afield, Please contact the Touchprint team.
Where is my order?
“Sign in” to your account and click on the “Orders” tab at the top. You’ll see “Your Orders In Progress”, and in the “Progress” column, you can keep track of where we’re up to. Click through to the job you want to check, and you’ll see a link to Post Haste’s tracking website. Click the link and you’ll see where your consignment is. - Please remember that orders will accumulate over a month, with production starting on the first day of the following month and dispatched by the end of the first week and delivered directly to Visitor Point for distribution.
Payments & Invoices
How can I pay?
All payments are taken securely online via our payment gateway. We accept Mastercard, Visa and American Express. You can also pay via internet banking.
I have a question about an invoice / payment. What should I do?
Please contact the Touchprint team.
How do I get my GST invoice?
We’ll automatically email you a GST invoice at the moment we print your order. To change the email address this gets sent to, “Sign in” to your account and then click “Your Settings” on the Dashboard and then change your details under the Contacts tab. You can also get copies of invoices under the Financials tab.
Can I be invoiced to pay at a later date?
We can set you up with an account so that you don't have to pay when you place your orders. Please contact the Touchprint team.
Why do I have to register?
We hope you’ll have a long and happy relationship with Touchprint. We ask you to register so that we can keep all your designs and files in a safe, password-protected area. That means other people won’t have access to designs you create or your order history.
Do you store any information about me?
Yes, please read our Privacy Policy which explains what we store and how we use it.